The Process Technician holds a pivotal role in our company, responsible for running and setting up machinery, conducting maintenance practices, and ensuring positive customer experiences with their machines. This multifaceted position demands a deep understanding of safety, machine operation, troubleshooting, maintenance, customer relations, and cross-functional skills.

Tasks/Activities

1. Safety:

• Follow company safety standards and guidelines in compliance with OSHA and other safety agencies.
• Complete required safety training and adhere to safety practices at Viking Masek.

Accountability (Output): The Process Technician must understand and comply with workplace safety standards, promoting adherence among team members.

2. Machine Operation:

• Receive daily instructions, demonstrating flexibility in managing changing schedules.
• Understand project specifications related to machine settings.
• Set up and run machines efficiently according to the schedule.
• Monitor machines for unusual operations and document discrepancies.

Accountability (Output): The Process Technician will run machines daily, practicing quality electrical and mechanical skills while maintaining detailed machine logs for scheduled projects and output.

3. Troubleshooting:

• Troubleshoot electrical and mechanical problems using standard operating procedures.
• Solve problems efficiently to minimize machine downtime.

Accountability (Output): The Process Technician needs problem-solving skills to address electrical and mechanical issues, reporting and tracking identified problems in daily logs.

4. Maintenance:

• Maintain preventive maintenance schedules for all machines.
• Understand proper machine maintenance methods.
• Document preventive maintenance per customer guidelines and schedule.
• Conduct maintenance efficiently.

Accountability (Output): The Process Technician should possess in-depth knowledge of maintenance procedures, ensuring efficient practices and meticulous documentation in machine logs.

5. Customer Relations:

• Take support calls and provide assistance based on available resources.
• Respond to customer inquiries with technical support and machine-specific assistance.
• Ensure quality technical support aligning with Viking Masek standards and policies.
• Understand customer wants, needs, requirements, and concerns.
• Provide training to customers either on-site or at Viking Masek.

Accountability (Output): The Process Technician will maintain regular communication with customers, offering high-quality technical support through various channels and providing training tailored to customer needs.

6. Professional Development:

• Understand processes in Project Management, Engineering, and Sales.
• Participate in cross-training for various functions.
• Collaborate effectively with internal teams.
• Participate in problem-solving for issues beyond routine tasks.

Accountability (Output): The Process Technician should collaborate seamlessly with different departments, offering valuable insights and feedback to enhance overall company operations.

Work Schedule: Monday through Friday, 7:00 a.m. to 5:00 p.m. (Flexible based on departmental needs. Travel may be required and can be flexible.) These are business hours. Start and end times may vary.